E-Communications

Electronic Communication Solutions Integrated with Customer Care

Our electronic solutions integrate with your electronic data management systems to seamlessly deliver web-based communications – reducing costs and supporting sustainability!

Customer Benefits

• View monthly statements, notices, bills and letters online
• Receive targeted HTML email notification of document availability
• Download data in a variety of formats
• View digital attachments

Service Representative Benefits

• Online access to communication management tools
• Increased productivity due to flexible architecture
• Reduced call times
• First call resolution
• On-demand document retrieval; documents can then be faxed, mailed and/or emailed
• Immediate access to a secure event log
• Inbound documents are viewable online

Additionally, brokers, agents and other third-party intermediaries can search through their portfolio of customers or members to view specific customer or member histories and print or resend any document.

Customer/Member View
Enable customers or members to view and download their transaction information online

Service Representative View
Provide superior service from your intermediaries with integrated e-communications