Client Successes

Dime Savings Bank

To present vital information to their customers more effectively, Dime Savings Bank needed to update and improve their communication documents. Dime’s unwieldy printing process also required an overhaul. Computershare Communication Services developed an attractive, easier to read statement design and converted all client communications in just 90 days. Dime’s printing costs were also reduced by utilizing only 2 stock bases in the printing process instead of 10. Computershare further optimized the value of Dime’s communications by implementing transpromotional messaging to facilitate the marketing of additional services.

"We chose Computershare because they provide value to our bank. Dime has reduced operating costs while providing personalized communications that are delivered quickly and with exceptional quality. This enabled us to improve relationships with our customers."

Christopher Maher, Executive Vice President
Dime Savings Bank of Williamsburg

BMO Capital Management

BMO Capital Management’s core business serves a number of large corporate clients. These clients were receiving individual paper statements for each of their numerous accounts on a monthly basis. As a result, the data from these statements could not be conveniently retrieved by the client, while BMO incurred significant printing and shipping costs. By enabling BMO clients to access their monthly statements online, Computershare Communication Services reduced BMO’s printing costs. Most importantly, BMO was able to raise the level of service provided to its corporate clients, who now have immediate access to their current and historical records, as well as the ability to easily download data and documents.

“Computershare provided the right solution for the delivery of our Cash Management client communications. It not only delivered cost savings, but improved satisfaction among our most valued clients."

William Brodt, Managing Director Global Treasury Mgmt
BMO Capital Management

Alliance Credit Union

Alliance Credit Union chose Computershare and their Connect solution because of our desire to enhance member communication.  Computershare’s Credit Union Connect improved statement design has increased member satisfaction and reduced call center volumes.  We have also improved the effectiveness and lowered the costs of our marketing campaigns through the use of targeted messaging and intelligent inserts.

“We chose Computershare because of their advanced technology and security, but mostly because they provide value to our credit union. Alliance Credit Union has reduced operating costs while providing personalized communications that are delivered quickly and with exceptional quality. This enabled us to improve relationships with our members."

Eilleen Lewis, President
Alliance Credit Union

Case Study: Simplifying Proxy Distribution to a Complex Holder Base through Notice and Access – Citizens, Inc.

With Computershare's help, Citizens, Inc., found that sending notice documents rather than full sets of proxy materials can be an effective cost-saving option for companies with a large number of registered holders who have a history of not voting, even with full-set mailings, and are difficult and expensive to reach via regular mail. Read »

Case Study: Enhancing Membership Through One-to-One
Communications – Centra Credit Union

Centra tapped Computershare Communication Services to deliver critical one-to-one communications to their members. Computershare implemented the Credit Union Connect™ solution to help Centra entice members to utilize Centra’s financial suite. Read »